Executives and business people are swayed by the hype that AI & ML is an all encompassing savior to digital transformation challenges of scale, complexity and rising costs. In reality, operators and technical decision makers have a hard time letting a machine automatically take action on their mission critical business applications and services. With the Open Box machine learning approach, ML is no more a black box! Applying it correctly helps users gain confidence and ultimately trust an autonomous system. Such a system leverages approaches that span the automation maturity model, including manual, assisted and fully automated capabilities that the operator uses in their daily workflow.